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Purchase Terms and Privacy Policy

Purchase RulesPrivacy Policy

Purchase Rules

 

1. GENERAL PROVISIONS, TERMS USED

Online store is an online store operating on the website www.trekeris.lt, which is managed by the Seller.

Seller – UAB "Monitoring Center", legal entity code 303357829, registered office: Savanorių pr. 174R, Vilnius, tel. (8 5) 2167849.

Buyer– any natural or legal person ordering Goods in the E-store and having the right to enter into a contract under the Civil Code of the Republic of Lithuania.

Rules – these rules, establishing the rights, duties, and responsibilities of the Buyer and Seller when purchasing Goods in the E-store www.trekeris.lt.

Goods – any product or service submitted for sale in the E-store.

Account – the personal Buyer account created during registration at trekeris.lt, where the Buyer's personal data and order history are stored.

Agreement – purchase-sale agreement, concluded between the Buyer and the Seller from the moment of order placement and payment.

Personal data – any information about an individual that they provide during registration or ordering, including the IP address and order history.

The transaction is considered concluded when the Buyer checks the box "I have read the Terms" at the time of ordering.

If the Buyer does not take care to familiarize themselves with the Rules, the Seller is not responsible for any possible consequences. The Seller has the right to change these Rules at any time, in accordance with the applicable laws of the Republic of Lithuania. The Rules in effect at the time of the order apply.

The seller is responsible for the proper sale of goods, delivery, quality, return conditions, and other obligations according to the law.

2. ORDERING GOODS, CONCLUDING AND EXECUTING THE TRANSACTION
  • The buyer must fill in all order fields correctly and accurately.
  • The Seller has the right to restrict the use of the E-store or cancel the registration without warning if the Buyer violates the Rules or the laws of the Republic of Lithuania.
  • The contract is considered concluded when the Buyer:
    • Select Products;
    • Fulfills the order;
    • Notes that they have familiarized themselves with the Rules;
    • Performs payment;
    • Received Seller's order confirmation via email.
  • The Seller is not responsible if the Buyer provided incorrect information or if the order was placed by an unauthorized person.
  • The Buyer agrees to cooperate with the Seller for the proper fulfillment of the order.
  • If payment by bank transfer is chosen, the Buyer must pay within 1 business day.
3. PRICE OF GOODS AND PAYMENT
  • Prices are indicated in euros including VAT.
  • Available payment methods:
    • Bank card online;
    • Transfer to the Seller's account;
    • Cash or card when picking up goods at the Seller's office.
  • The VAT invoice is issued together with the goods or via email.
4. ORDER FULFILLMENT AND DELIVERY OF GOODS
  • The order is processed only after payment (except for pickup with payment on site).
  • Possible delivery methods:
    • FREE pickup from the warehouse;
    • Home delivery;
    • Delivery to the parcel locker.
  • The delivery price is indicated with VAT.
  • The seller informs about the order status via email or phone.
  • The seller is not responsible for delays if they occurred due to circumstances involving third parties or force majeure.
  • If the goods cannot be delivered, they are returned to the warehouse, and the paid money is refunded within 2 business days.
5. PRODUCT WARRANTY
  • The technical specifications of each product are indicated next to the description.
  • A 24-month warranty is provided to individuals.
  • If the item is defective, the Seller will replace it at their expense.
  • Warranty repairs are carried out on weekdays from 9:00 AM to 5:30 PM.
  • Consultations – weekdays 10:00 AM–2:00 PM, tel. +370 5 216 7849.
  • The warranty is void if:
    • Item used for unintended purposes;
    • The item was mechanically damaged;
    • The item was repaired by a non-authorized service;
    • The item is not within the GSM coverage area.
6. CONTRACT CANCELLATION, RETURN OF GOODS
  • The buyer can cancel the contract within 14 days (except in cases where the product has already been installed).
  • When returning a quality product, the shipping costs are covered by the Buyer.
  • Incorrectly assembled goods will be replaced within 5 business days at the Seller's expense.
  • If the product is of poor quality, the Buyer may demand:
    • Free repair;
    • Change;
    • Refund if it is a material breach.
  • If the defect does not affect the use of the item, the transaction is non-refundable.
  • A quality product is accepted only with the original packaging, labels, purchase document, and request.
  • Money is refunded in the same form in which it was received.
7. PARTIES' LIABILITY
  • The buyer is responsible for the accuracy of the provided data.
  • The buyer is responsible for the transmission of login information to third parties.
  • The seller is responsible for the lawful processing of personal data and will not use it for any purposes other than those specified.
  • The Seller is not liable if the Buyer did not take the opportunity to familiarize themselves with the Terms.
8. FINAL PROVISIONS
  • These rules have been prepared in accordance with the laws of the Republic of Lithuania.
  • Disputes are resolved through negotiations, and if that fails – in accordance with the procedures established by law.
  • Buyers can send inquiries, complaints, and claims via email: support@fleetson.com or by mail: Savanorių pr. 174R, Vilnius, LT-03153.

Privacy Policy


GENERAL PROVISIONS

1.1. This Privacy Policy, applicable to the processing of personal data provided in the online store (hereinafter - Privacy Policy), has been prepared in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania, Regulation (EU) 2016/679 on the General Data Protection Regulation (GDPR), and other applicable legal acts.

1.2. The purpose of the privacy policy is to establish the main principles and procedures for the collection, processing, and storage of personal data of data subjects in this online store, as well as to define the rights of data subjects, the means of exercising those rights, and other provisions related to the processing of personal data.

1.3. E. store – operates on the website www.trekeris.lt, managed by the Seller.

1.4. This seller implements the privacy policy:

UAB „Monitoringo centras“

Legal entity code: 303357829

Address: Savanorių pr. 174R, Vilnius

Tel. +370 521 67 849

Email: support@fleetson.com

Website: www.trekeris.lt


PRINCIPLES AND OBJECTIVES OF PERSONAL DATA PROCESSING

2.1. Personal data is processed in accordance with the following principles:

  • Collected for clearly defined and legitimate purposes;
  • Handled fairly, accurately, and legally;
  • If necessary, outdated, inaccurate, or incomplete data is corrected or removed;
  • Only as much is collected as necessary to achieve the goal;
  • Stored no longer than necessary;
  • Ensuring their proper safety.

2.2. Personal data is collected for registration in the online store, for order creation and fulfillment, consultations, or individual offers.


RIGHTS OF DATA SUBJECTS AND THEIR IMPLEMENTATION

3.1. The data subject has the right:

  • To find out what data about him is being processed;
  • Obtain copies of your data by submitting a request via email or mail (providing a document that proves your identity);
  • To demand the correction, destruction, or suspension of data processing if it does not violate the law;
  • Submit a complaint to the State Data Protection Inspectorate.

3.2. The seller ensures the implementation of data subjects' rights, except in cases where this is restricted by law or national security interests..

3.3. When collecting data, information is provided to the data subject about:

  • Seller (name, code, address);
  • Management objectives;
  • Other important aspects (to whom the data may be provided, which data is mandatory, consequences of not providing them).

3.4. The Seller responds to requests under point 3.1.2 within 30 calendar days. If the request contradicts legal regulations or may violate the privacy of other individuals, it may be refused.


SALES PERSONNEL DUTIES IN HANDLING PERSONAL DATA

4.1. Only the Seller's employees or authorized persons who have signed confidentiality agreements may process the data.

4.2. They must:

  • Do not disclose data to third parties;
  • To handle only in lawful ways;
  • Do not disclose data to unauthorized persons;
  • Report any security threats.

4.3. Passwords are used, changed periodically or in the event of a security incident.

4.4. The person responsible for computer security must ensure the updating of antivirus programs and restrict access to data.


COLLECTING PERSONAL DATA AND ITS PROCESSING CHARACTERISTICS

5.1. Directly from the data subject:

  • Name, surname;
  • Residential / correspondence address;
  • Phone number;
  • Email;
  • Vehicle information (make, model, year of manufacture, VIN, etc.);
  • Other necessary data (e.g., vehicle location, status).

5.2. During browsing:

  • IP address;
  • Device type, screen resolution;
  • Geographic location (if enabled).

5.3. Data is processed only for the purposes of executing the transaction, including payments, delivery, warranty service, etc.

5.4. Other purposes are only possible with the clear consent of the data subject (withdrawn via email) support@fleetson.com or tel. +370 521 67 849).

5.5. Data may be processed without consent if it is based on legitimate interest.

5.6. Data is not transferred to third parties without consent, except in cases provided by law..

5.7. Data may be transferred:

  • Payment partners;
  • Couriers;
  • Warranty / non-warranty service partners.

5.8. Data is stored for the entire duration of the transaction's validity, and afterwards – for as long as required by law.

5.9. The main contact information is stored until the account is deleted.

5.10. The account may be deleted at the initiative of the Buyer or Seller if there have been no active actions for 12 months..

5.11. The data is also used for accounting purposes.

5.12. Contracts are kept for no longer than 10 years from their expiration.


COOKIE USAGE POLICY

6.1. Cookies are small text files stored on a data subject's device.

6.2. Cookies on the website are used only for technical purposes – for the proper functioning of the site and content display.

6.3. This data is not collected or shared with third parties. It is valid only for a single visit.

6.4. According to GDPR, prior consent is not required for these cookies.


FINAL PROVISIONS

7.1. Updated Privacy Policy is published on the website.

7.2. If you have questions regarding the implementation or interpretation of this policy, you can contact:

Email: support@fleetson.com

Tel.: +370 521 67 849